Delivery
Our carrier should deliver between the hours of 7am to 5pm, Monday to Friday.
If you, or the intended recipient, are not available, each time an attempt is made, our carrier should leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
Returns
Important:
We will be happy to help you out by arranging a courier collection to allow you to return any unwanted items. If you would like us to arrange this you need to contact us to find out the return courier cost for your item(s) and arrange this directly with our customer service team. Alternatively, if you would like to arrange your own courier please contact us beforehand to find out the correct return address for your item(s)and also any necessary return instructions.
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods.
Should you wish to return an Item due to personal preference, then you as the customer will be responsible for any return postage or courier costs. Items should be returned to us in as new condition and where possible with all of the packaging intact.
Most of our products come with a minimum 12 months manufacturer warranty (unless stated otherwise at time of purchase). If your item(s) appears to be faulty outside of your 14-day cancellation period, we will collect the item free of charge pending a factory inspection.
If a fault is found with the item(s) within the manufacturing warranty period, we will replace or credit all affected items free of charge. Should the items be found to not be at fault and we believe has sustained damage due to misuse, items will be returned to you and a re-delivery charge will apply.
Please note that for damaged items we need to be notified within 48 hours of the item being delivered. We are unable accept claims for damaged items that are submitted over 48 hours after delivery.
Special Orders or Non-Stocked Items
For a cash sale (Customer without a credit Account), special order items must be paid for in advance
For account customers, special order items will be invoiced out in the month they are received.
Once they have been dispatched from manufacturers the order cannot be cancelled, the goods may be returned but will be subject to any restocking policy and charge the manufacturer imposes.
This charge will be passed onto the account customer.